Below you will find some of the most popular questions visitors asked when planning their Belize Vacation. If you cannot find the information you are looking for on our website, please feel free to contact us at any time and we will be happy to assist in making your planning as easy and hassle free as possible. For our recent brochure, click here.
Is it safe to come to Portofino during the Pandemic? Can I enter the country? What if I have to Cancel?
Portofino is a Gold Standard certified hotel and ready to create a safe and unforgettable vacation for you. Click here to see COVID-19 related updates and travel information.
What is your Cancellation Policy?
You can find our full policies here
What forms of payment are accepted in Belize and at Portofino?
In Belize, various forms of payments are accepted. Major credit cards are Visa, MasterCard, American Express and Discover. US Cash is also widely accepted at an exchange rate of BZ$2 to US$1. At Portofino, accounts may be settled by US Cash, Belize Cash, Euros, Visa, Master Card, American Express or Discover.
Can Portofino assist us with planning activities?
Our friendly and professional Front Desk personnel offer unmatched concierge services. From adventures to relaxing massages, private beach dinners to restaurant suggestions, transportation to golf cart rentals, we can assist in planning your perfect itinerary.
Is there a fee for an extra person joining for an overnight stay?
Yes, there is a fee for extra persons staying. Please refer to our rates and policies.
What amenities are provided in the rooms?
Our amenities include daily housekeeping service. Each room is equipped with air-conditioning, ceiling fans, flat screen internet TV, mini-refrigerator, hair dryer and free Wi-Fi. Room service is offered to every room. Bathroom amenities include organic soaps, shampoo and conditioner.
How do I get to Belize?
There are various points of entry to Belize. For information on how to get here, kindly visit our Getting Here page.
How do I get from the Belize International Airport to San Pedro?
Take a scenic 15-minute flight from Belize City International Airport to San Pedro via our local airlines; Maya Island Air or Tropic Air. Our friendly reservations staff will be more than happy to make the necessary arrangements for you.
The alternative is by water taxi. The terminal is located in downtown Belize City and departs several times per day. First, you will have to take a 20-minute ride in a private taxi from the International Airport to the terminal. Upon arrival purchase your tickets to Ambergris Caye and wait for the next available time. Schedule times vary. We recommend contacting them closer to your arrival for current schedules. Travel time from Belize City to San Pedro is approximately 1 hour 30 minutes.
NOTE: In order to arrange a smooth transfer to the resort upon arrival, kindly email us your international and domestic flight or water taxi itinerary at email@example.com at least 3 days prior to your arrival date.
Are children accepted at Portofino?
Yes, children are welcome at Portofino. Please check out the Portofino Beach Front Mansion, which is perfect for families and groups.
Do we need to bring beach towels?
For your convenience, complimentary beach towels are available at our Front Desk.
What amenities are available at Portofino?
Relax on the beach, in our ocean hammocks or in our fresh water outdoor swimming pool; indulge in a relaxing massage on the beach. Kayak to the famous Belize Barrier Reef, located just a few minutes away from the Resort. Complimentary bikes are available for your enjoyment. Savor fresh delicious meals and sip on handcrafted cocktails at the Green Parrot or perhaps indulge in a late afternoon snack. An amazing dinner experience awaits at the charming Portofino Restaurant.